GOSTI · Uzbekistan
Mystery shopper and mystery guest checks in Uzbekistan
We look at your service through the eyes of a guest: in a restaurant, hotel, hammam, shop or salon. Tashkent, Samarkand, Bukhara and the large cities of the Fergana Valley.
Write to usWhat we check
We build the checklist around your format and your guests: a business lunch in Tashkent and a tourist dinner in Bukhara call for different service.
Restaurants and teahouses
Welcome, waiter performance, speed of service, recommendations and payment. For chains, one standard.
Cafes and coffee shops
Speed, cleanliness, courtesy at the counter and the ability to suggest something extra.
Hotels and guest houses
Booking, check-in, the room, breakfast and check-out. We can also assess how foreign guests are received.
Hammams, bathhouses and saunas
Welcome, cleanliness, keeping to session times, staff performance and extras.
Shops and shopping centres
Consultation, product knowledge, handling customer questions and speed at the till.
Beauty salons and fitness
Booking, punctuality, advice from the specialist or trainer, offers of memberships.
Car dealerships
Welcome in the showroom, car presentation, test drive and follow-up.
Clinics and business services
Booking, the appointment itself, clear explanations and attitude to the client.
How we work
Brief and checklist
We discuss what matters to you and build an evaluation sheet around your own service standard.
Visit
An inspector comes in as an ordinary guest on agreed days and times. The visit is documented in line with local law.
Review
A methodologist checks every report and writes recommendations on specific moments, not general wishes.
Report and follow-up
The report arrives within 72 hours. A repeat visit shows what changed after your decisions.
Cities
Our main market is Tashkent, the only city in the country with over a million people. Tourist and regional centres are checked on request.
- TashkentRestaurant chains, business restaurants, hotels, shopping centres, salons and fitness clubs.
- SamarkandTourist service: hotels, guest houses and restaurants where receiving foreign guests matters.
- BukharaHotels and restaurants in the historic centre, service for tour groups.
- Namangan, Andijan, FerganaRestaurants, retail and chains with venues in several cities of the valley.
- Nukus, Karshi and other citiesChecks on request, including for chains across the country.
Why GOSTI
Your standard, not our template
We assess against the criteria you approved and the format of your venue.
Every report is read by a methodologist
A person checks the scores: disputed points are verified before the report reaches you.
Any point can be challenged
If a finding raises questions, we go through it with you using the visit materials.
Confidential
Staff do not know the dates of visits, and only the client sees the results.
Frequently asked questions
How much does a check cost?
The price depends on the format, the city and the number of visits. We quote it after a short conversation and send an offer.
Can you assess service for foreign tourists?
Yes. By agreement, the inspector comes in as a foreign guest, and we assess how staff handle such a guest.
What language is the report in?
We prepare the report in Russian, and in English on request.
How do we start?
Write to info@gosti.com.uz or use the form below: tell us about the venue, the city and the task.
Write to us
Tell us about your venue, the city and what you would like to check. We will reply by email with a format and a price.